1

Have a written and enforced Policy of Respect.

2

Include visible statements about LGBT2S inclusion in all publicity

3

Provide LGBT2S-friendly posters and leaflets in public spaces

4

Provide signage on gender-specific washroom doors that is trans-friendly, e.g. 'Trans women welcome'

5

Ensure staff have referral details for LGBT-friendly services

6

Have a no-tolerance approach to harassment

7

Include LGBT books and films in libraries, where libraries exist

8

Have targets to remove homophobic graffiti within 24 hours

9

Create third-party reporting systems for homophobic harassment

10

Create LGBT tenants' forums

11

Ensure LGBT tenants are not invisible within policies and strategies

12

Ensure staff are up-to-date on changes in applicable laws, e.g., Residential Tenancy Act, Human Rights Code

13

Ensure staff have been trained in working effectively with LGBT populations

14

Ensure staff have the skills and knowledge to ask questions appropriately and sensitively