1

Have a formal policy for applicant selection?

2

Have up-to-date RGI and non-RGI applicant waiting lists?

3

Pre-select applicants to minimize vacancy loss?

4

Use a formal leasing procedure that includes orientation of new tenants?

5

Have a formal transfer policy?

6

Have a formal procedure for efficiently preparing move-out units and collecting damage costs?

7

Have a formal policy for resolving lease infractions?

8

Have a formal policy for resolving tenant conflicts?

9

Have a formal policy for addressing special needs of tenants (e.g. disabilities, mental health issues)?

10

Have a policy for tenant participation to encourage a healthy community?

11

Post the contact names and numbers for tenants to call your staff for general enquiries or in the event of an emergency?

12

Have a policy for collecting security deposits?

13

Complete inspections of units with the tenant when they move in and out?

14

Have a rent arrears policy?