Leading, Supporting, and Serving the Non-Profit Housing Sector

Best Practices

Best Practices for Tenancy Management

Click on "related links" for any statement below to see the most relevant Resources.

1.	To ensure that applicant selection is fair and understandable, develop and document an objective policy for applicant eligibility and selection that includes an assessment process (e.g. point score) targeted to meet local needs and apply it consistently. Related Links >>
2.	To ensure efficient leasing of vacant units and to maximize rent revenue, maintain up-to-date applicant waiting lists for both RGI and market applicants, and pre-select applicants. Related Links >>
3.	To ensure rights and responsibilities are clear and to reduce the risk of conflict and unexpected costs, develop a leasing procedure that includes: A clear and comprehensive written tenancy agreement that complies with the Residential Tenancy Act Collection of a security deposit A review of building rules Completion of a move-in condition inspection report. Related Links >>
4.	To clarify expectations for directors, staff, and tenants and to minimize conflict and unexpected costs, develop and communicate policies for addressing: Tenant complaints about the housing provider (Board appeal process) Conflicts between tenants Tenant damage in units (e.g. deductions from security deposit, invoices, and collection) Rent collection Lease infractions Building rules (including pets, additional occupants, smoking) Incapacity or death of a tenant Tenant transfers to meet the changing requirements of households (e.g. size). Related Links >>
5.	To ensure efficient turnover of units and maximize rent revenue, *develop policies and procedures to assist staff and tenants to meet their obligations under the tenancy agreement and the Residential Tenancy Act, including:* Notice to end a tenancy Process for inspection and determination of unit condition Procedure for preparing unit for incoming tenant Process for return of security deposit and interest. Related Links >>
6.	To encourage residents to form a community and take responsibility for their quality of life, and develop a policy that encourages genuine tenant participation by supporting tenant associations. Related Links >>