Leading, Supporting, and Serving the Non-Profit Housing Sector

Best Practices

  • TENANCY

It's the process of selecting applicants, leasing vacant units, and ensuring tenants fulfill their lease obligations.

It includes:

  • Selecting applicants and maintaining waiting lists (RGI and non-RGI)
  • Leasing vacant units to new tenants
  • Ensuring tenants understand their rights and responsibilities
  • Considering tenant requests for transfer
  • Preparing move-out units for new tenants
  • Documenting and collecting charges for damages when tenants move out
  • Enforcing the lease terms when tenants do not fulfill their obligations
  • Resolving conflicts with or among tenants
  • Providing for the special needs of tenants (e.g. disabilities, mental health issues)
  • Encouraging a balanced and healthy community.

Best practices in this category help you:

  • Easily explain and justify your tenant selection procedures
  • Quickly lease move-out units with minimal vacancy loss
  • Document and collect move-out damage costs
  • Ensure tenants understand their rights and obligations
  • Easily explain and justify your tenant transfer policy
  • Deal effectively with lease infractions and tenant conflict
  • Meet the special needs of tenants
  • Foster a healthy community
  • Minimize stress levels of your staff.

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