1

Regularly inspect and service all key building and mechanical systems, and annually inspect tenant units?

2

Have written procedures for identifying and responding to unexpected maintenance problems in tenant units and common areas?

3

Use a formal maintenance work order system that includes monitoring the status of work orders and practicing regular file maintenance?

4

Have a formal after-hours emergency response procedure that is communicated to tenants, staff, and contractors? Does it include a definition of an emergency and how to respond?

5

Specify housekeeping and grounds duties and frequencies in writing for staff (and contractors)?

6

Specify the standard for preparation of a vacant unit in writing for staff (and contractors)?

7

Have a plan for reducing energy usage and costs that identifies priorities for action?

8

Maintain programs for fire safety, workplace safety, emergencies, and public safety?

9

Carry building insurance for the current replacement cost of buildings and liability coverage that includes directors? and officers? liability?

10

Have a formal purchasing policy that specifies using qualified contractors and suppliers who deliver quality work and goods for a reasonable cost?

11

Document all maintenance management policies, procedures, and responsibilities in an Operations Manual?