BC Non-Profit Housing Association

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1.	To identify unexpected maintenance problems on a daily basis, develop and apply procedures for Daily staff inspection of common areas Tenant reporting Pre-move-out and post-move-out unit inspections Annual unit inspections. Related Links >>
2.	To ensure maintenance problems are corrected efficiently and properly, develop and use a maintenance work order system that includes Maintenance request forms (for tenant and staff use) A daily work log Required standards for repairs and response times A policy for determining priority Delegation of responsibility to respond (staff or contractor) Regular monitoring of status of work orders Inspection of a sample of completed work orders Regular file maintenance (daily, monthly, annual). Related Links >>
3.	To ensure statutory requirements are met under the Residential Tenancy Act and the BC Fire Code and to avoid unnecessary overtime staff or contractor costs, develop and apply an after-hours emergency response procedure that Clearly defines maintenance emergencies Tells tenants what a maintenance emergency is Tells tenants how to request emergency service Delegates responsibility to respond (staff or contractors). Related Links >>
4.	To ensure qualified contractors are retained and know what is required of them in case of an emergency, set up standing agreements with qualified tradespersons. Related Links >>

Best Practices