1

Have personnel policies, including a Code of Conduct, that are clearly documented and communicated?

2

Maintain confidential personnel records including signed employment contracts or letters of offer that spell out the terms and conditions of employment?

3

Use job descriptions to communicate job duties and competency requirements for employees and volunteers?

4

Orient all new employees and volunteers (including Board directors) and provide needed training?

5

Offer a compensation plan that is fair, reflects the contribution expected of employees, and is in line with industry standards?

6

Comply with employment standards and statutory payroll requirements (e.g. income tax, CPP, EI)?

7

Regularly evaluate performance and provide feedback to employees and volunteers both informally and formally? And recognize and reward good performance?

8

Quickly and constructively address performance problems?

9

Follow a formal workplace health and safety program?

10

Have a formal procedure for dealing with employee grievances, conflicts, and harassment claims?

11

Get expert advice on critical human resources issues (e.g. employee termination, union certification)?

12

Have an open and fair recruitment process that uses a variety of techniques to attract and select qualified candidates, including reference checks and criminal record checks as appropriate?