Leading, Supporting, and Serving the Non-Profit Housing Sector

Best Practices

Best Practices for Governance

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1. To provide for effective governance of the society, design, document in the Board manual, and periodically modify, a governance structure that
  • Suits the size and complexity of the society
  • Defines an effective and workable relationship between the Board and the staff person who reports to it
  • Includes an ongoing process for identifying skills and experience needed by the Board and for recruiting such directors.
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2. To ensure the volunteer Board has the resources and support to practice good governance of the society, recruit an executive director or administrator who is both a competent manager and also knowledgeable about governance and committed to helping the Board achieve good governance practices.

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3. To ensure directors understand their roles and responsibilities and deliver effective governance of the society, clearly explain expectations to prospective directors, supply all directors with a current Board manual that includes job descriptions, and provide thorough orientation and appropriate training.

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4. To provide organizational direction, develop operational goals that can be monitored, and to ensure the society fulfills (but does not stray from) its constitutional purpose, develop a clear mission statement that expresses core purposes and values, document it in the Board manual, and review it annually for any needed revision.

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5. To identify and organize the work needed to fulfill the mission, to consider relevant opportunities and constraints, and to allow for evaluation of progress, develop and document in the Board manual a plan that considers both the medium term and the long term and that sets out measurable goals (planned outcomes).

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6. To guide the Board in its stewardship and oversight responsibilities and to provide a framework for staff to make decisions and do their work, develop and document in the Board manual, and periodically review, clear policies on such issues as:
  • Conflict of interest
  • Financial management and control
  • Human resources management
  • Information and records management
  • Maintenance management
  • Planning and evaluation
  • Revenue generation
  • Risk management
  • Stakeholder communication and transparency
  • Tenancy management.
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7. To enable the Board to monitor compliance with policies and progress in achieving established operational goals (planned outcomes), develop, document in the Board manual, and periodically review, clear mechanisms to generate monitoring information the Board needs and when it needs it.

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8. To ensure the Board meets its governance responsibilities and that key work is completed on time, and to guide agenda planning, use an annual Board calendar documented in the Board manual that includes such items as:
  • Recruitment and nomination of directors
  • AGM and regular Board meetings
  • Orientation of new directors
  • Legal reporting requirements
  • Planning cycle
  • Budget cycle
  • Fundraising
  • Review of mission statement and Board manual
  • Evaluation of the Board and of the staff person reporting to the Board (executive director or administrator)
  • Evaluations of legal and policy compliance and of success in achieving operational goals.
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9. To fulfill the Board’s responsibility to be accountable for results, to learn what is working well and what needs to be improved, and to identify and implement needed changes, develop, document in the Board manual and annual calendar, and implement, an organized system of performance evaluation that includes assessment of
  • The Board and of individual directors
  • The executive director or administrator reporting to the Board
  • Compliance with policies and legal requirements
  • Success in achieving established operational goals.
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